Privacy Policy

This Privacy Policy outlines our commitment to safeguarding the personal information you provide to us, or that we collect through our interactions with you—whether online, offline, or via our website accessmattersot.com.au (Website). In this document, references to we, us or our mean Access Matters Occupational Therapy (ABN 35173525224).

 

Personal information

We may collect a range of personal information about you, including but not limited to:

• your full name

• photographs or images of you

• your contact information, such as email address, postal address, home address and/or phone number

• your marital status

• your date of birth

• payment information such as credit card details

• demographic data including postcode

• your preferences, interests and feedback

• information you provide through surveys or forms

• records of services provided to you, enquiries made, and our responses

• browser activity, location data, device information, session statistics, traffic sources, search terms and browsing activity

• information about how you use our website, including cookies, communication logs, browser type, operating system and internet service provider

• any additional information you share directly or indirectly through our Site, apps, or social media accounts you allow us to access

• any other information requested by us or provided by you or third parties

We may collect this information either directly from you or through other sources.

 

How we collect and use personal information

We may collect, store, use and disclose your personal information for purposes such as:

• providing access to our website, applications and social media pages

• communicating with you

• maintaining internal administrative and record-keeping processes

• conducting analytics, research and business development to improve our services and online platforms

• running competitions or offering additional benefits

• carrying out marketing and advertising activities, including sending you promotional materials about our services or third-party services we believe may be relevant to you

• meeting legal obligations and resolving disputes

• assessing applications for employment

 

Sharing your personal information

We may share your personal information with:

• third-party service providers, such as IT support, data storage, web hosting, payment processors, maintenance services, marketing partners, or professional advisers

• our staff, contractors and related entities

• existing or prospective business partners or agents

• competition sponsors

• parties involved in a potential or actual sale or transfer of our business or assets

• courts, tribunals or regulators if you fail to pay for services

• legal authorities as required or authorised by law

• third parties who assist us with service delivery, communications or marketing (including those based outside Australia)

• data processing providers such as Google Analytics, which may store information overseas

If we transfer information outside Australia, we will take reasonable steps to ensure that overseas recipients comply with privacy protections substantially similar to the Australian Privacy Principles unless you consent otherwise.

 

Sensitive information

Sensitive information is a special category of personal information subject to additional protection. This includes information about your:

• racial or ethnic origin

• health

• political opinions or associations

• religious or philosophical beliefs

• trade or professional association memberships

• sexual orientation or activity

• criminal history

• genetic or biometric data

We only collect and use sensitive information when:

• you have consented

• it is directly related to the primary purpose of collection

• it is required for a reasonably expected secondary purpose, including sharing with service providers

• we need to contact emergency services or a support person due to serious concerns for your safety or someone else's

• we are otherwise legally permitted or required to do so

 

 

Your rights and how you can manage your information

• Providing information: By supplying personal information, you acknowledge and agree that we will handle it in line with this Privacy Policy. You are not required to provide personal information, but choosing not to may affect your ability to use our Site or services.

• Information sourced from others: If we receive your personal information from a third party, we will protect it according to this Policy. If you provide someone else’s information, you confirm you have their permission.

• Restricting use: You may request that we limit how your personal information is collected or used. You can opt out of marketing communications at any time by contacting us.

• Access: You may request access to the personal information we hold. An administrative fee may apply. In limited circumstances, we may refuse access as permitted under the Privacy Act 1988 (Cth).

• Correction: If your information is inaccurate, incomplete or outdated, please contact us so we can update it.

• Complaints: If you believe we have breached privacy principles, contact us with full details. We will investigate your concerns promptly and provide a written response.

• Unsubscribing: You may remove yourself from our mailing list or marketing communications by contacting us or using the unsubscribe option included in our emails.

 

 

Storage and security

We are committed to protecting the security of the personal information we hold. We use appropriate physical, digital and management procedures to guard against misuse, loss, unauthorised access, modification or disclosure.

However, no data transmission over the internet can be guaranteed as completely secure. While we take all reasonable measures, we cannot promise that unauthorised access will never occur.

 

 

Cookies and web beacons

We may use cookies from time to time to store your preferences or improve your browsing experience. Cookies do not reveal your identity, but may link to other information you provide. 

Third parties such as Google and Facebook may use cookies to deliver targeted advertising content.

Web beacons (or clear GIFs) may also be used to track website usage, such as the number of visitors to a page or interactions with particular content.

 

 

Links to external websites

Our Site may contain links to external websites. We are not responsible for how those websites handle your information and they are not governed by this Privacy Policy.

 

Changes to this Privacy Policy

We may update or revise this Privacy Policy at our discretion. Any changes will be published on our Site. We encourage you to check our Site periodically to stay informed about our current practices.

 

Contact us

If you have questions or wish to contact us regarding this Privacy Policy, please use the details below:

Access Matters Occupational Therapy (ABN 35173525224)

Email: info@accessmattersot.com.au 

 

Updated: 18th November 2025