About Us
We’re dedicated to you
Access Matters Occupational Therapy is a mobile service supporting clients across Northern NSW and South-East Queensland. We provide professional, person-centred care in the comfort of your own home, helping you stay safe, independent, and confident in daily life.
We proudly support veterans and the wider community through DVA and private referrals, offering assessments, equipment prescription, home modifications, and functional support tailored to your needs.
Services
Funding And Referral Pathways
OT For Veterans
Access Matters Occupational Therapy provides in-home OT services for eligible veterans and war widows under the Department of Veterans' Affairs (DVA). Through the Rehabilitation Appliances Program (RAP), we assess your functional needs and prescribe clinically appropriate equipment or home modifications to support safety, independence and participation in what matters most to you.
Medicare
Occupational therapy may be accessed under a GP Chronic Disease Management Plan, which provides Medicare rebates for eligible clients. While we do not offer bulk billing, clients can claim a rebate through their GP care plan. A gap fee will apply, depending on the service provided.
Private Occupational Therapy
Gives you the flexibility to access support directly, without needing a GP care plan. Services can also be accessed with or without private health insurance, making it easy to get the help you need when you need it. We provide functional assessments, home safety reviews, and practical recommendations on a fee for service basis.
Telehealth Services
Telehealth Occupational Therapy can be accessed with or without a referral and is delivered through secure video or audio calls, providing flexible support wherever you are.
Why choose us?
Patient-centered care
At Access Matters Occupational Therapy, we recognise that everyone’s idea of independence is unique. Our services are personal, thorough, and grounded in
genuine care. Each assessment, recommendation, and piece of advice is tailored
to the individual, their goals, home environment, and lifestyle. We take the time to
listen, understand what matters most, and shape supports that empower choice
and confidence. The focus is on practical, meaningful outcomes that enhance
safety, independence, and wellbeing at home and in the community. Access
Matters Occupational Therapy stands apart through its commitment to connection, professional excellence, and solutions that are functional, evidence-based, and built to last.
Quality care
Disability services
In-home support
Community Aged Care
Practical Solutions
Veterans’ Services
Our Partners
Yes, we are partnered with
Testimonials
What our patients say about us
“I contacted Bec to complete a functional capacity assessment for my father who was showing signs of forgetfulness. Her knowledge and patience was evident in her ability to assess and interact with my elderly father to complete a detailed report for his specialist. I would highly recommend Bec.”
Jo L.
"Bec was really efficient with measuring up and getting our grab rails installed. She had some other really great ideas about ways to improve our safety at home. We look forward to continue working with access matters in the future."
Diane M.
"You can tell Bec genuinely cares about the work she does. She took the time to understand my needs, and went above and beyond to make sure the equipment was right."
Peter B.
Contact us
FAQ
All you need to know
“Access Matters Occupational Therapy is an inclusive and affirming service.
We welcome and support people of all genders, sexualities, and identities, and are committed to providing a safe, respectful, and affirming space for everyone."
